At Zeki.ae, we prioritize customer satisfaction and aim to provide high-quality smart locks. If you are not fully satisfied with your purchase, we offer a flexible return and refund policy under the conditions outlined below.
1. Eligibility for Returns
You may return a product under the following conditions:
- he item must be unused, in its original packaging, and in the same condition as received.- he return request must be made within 7 days of receiving the product.- roducts that have been installed, used, or damaged after delivery are not eligible for return.
2. Non-Returnable Items
The following items are not eligible for returns:
- ustomized or special-order products.- tems without original packaging, missing accessories, or with visible signs of use.- learance or discounted items (unless defective).
3. Return Process
- Request a Return: ontact our support team at +971 52 284 2014 with your order details and reason for return.2. Approval & Instructions: f eligible, we will provide return shipping instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.3. Inspection & Refund: nce we receive the returned item, we will inspect it. If approved, a refund will be processed within 5-7 business days to your original payment method.
4. Refund Policy
- Full Refunds: ssued for defective or incorrect items.- Partial Refunds: pplied if the product is returned with missing components or shows signs of use.- No Refunds: f the product is damaged due to misuse, installation errors, or returned without authorization.
5. Exchanges
e only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of delivery.
6. Order Cancellations
- rders can be canceled before shipment for a full refund.- f the order has already been shipped, a return request must be initiated.
7. Contact Us
For any return or refund inquiries, reach out to: 📞 Phone: +971 52 284 2014 📍 Address: Dragon Mart 2, Shop FC29, Dubai, UAE