Privacy Policy

1. Who We Are

2. Information We Collect

We may collect different types of information depending on how you interact with our website and services.

Information You Provide

• Your name, phone number, email address, and contact details.
• Order information including purchased products, order numbers, invoices, and warranty details.
• Delivery information including shipping address and delivery instructions.
• Messages and enquiries submitted through WhatsApp, email, phone calls, or website forms.
• Information required to provide product recommendations, compatibility guidance, and technical support.

Automatically Collected Information

• IP address, browser type, device information, and website usage data.
• Pages visited, interactions with our website, and approximate location information.
• Cookies and similar technologies used for security, analytics, and improving website experience.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your product orders.
• Providing customer support and responding to enquiries.
• Helping customers select suitable ZEKI smart lock models.
• Providing installation guidance and technical support information.
• Sending order confirmations, delivery updates, invoices, and important service messages.
• Improving website performance, security, and user experience.
• Sending promotional updates where you have provided consent.

4. Payments

Online payments are processed securely through trusted payment providers and financial institutions. ZEKI.pk does not store complete payment card details.

For cash-on-delivery orders, we may record payment status and order information required to complete your purchase.

5. Sharing Your Information

We only share personal information when required to provide our services, including:

• Courier and logistics partners for order delivery.
• Payment providers for secure transaction processing.
• Website hosting, security, and technical service providers.
• Analytics providers to understand website performance.
• Legal authorities where required by applicable laws.

We do not sell, rent, or trade your personal information.

6. Cookies & Tracking Technologies

ZEKI.pk uses cookies and similar technologies to improve website functionality, security, analytics, and user experience.

Cookies help us understand website performance, remember preferences, and improve our services. You can manage cookie settings through your browser.

7. Marketing Communication

With your permission, we may contact you through email or WhatsApp regarding new products, offers, updates, and important announcements.

You can request to stop marketing communication at any time by contacting us.

8. Data Retention

We retain personal information only for as long as necessary to provide services, manage orders, support warranty requirements, maintain business records, prevent fraud, and meet legal obligations.

9. Your Privacy Rights

You may request access to your personal information, correction of inaccurate details, or removal of your information where applicable.

To request changes or removal of your data, please contact our support team. We may verify your identity before processing requests.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Although we work to maintain strong security practices, no online transmission or storage method can guarantee complete security.

11. Third-Party Links

Our website may contain links to third-party websites. ZEKI.pk is not responsible for the privacy practices, security, or content of external websites.

12. Children's Privacy

ZEKI.pk products and services are not intended for children. If you believe a child has provided personal information, please contact us so appropriate action can be taken.

13. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised update date.

14. Contact Us