Terms and Conditions

Terms & Conditions

Last updated: September 2026

Welcome to ZEKI.pk. This website provides ZEKI smart lock products and related customer support services in Pakistan.

By accessing this website, browsing products, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before purchasing from ZEKI.pk.

1. About ZEKI.pk

ZEKI.pk is an online platform dedicated to providing ZEKI smart lock solutions for homes, apartments, offices, hotels, and commercial properties across Pakistan.

2. Website Usage

By using ZEKI.pk, you agree to use this website only for lawful purposes and in a way that does not affect the availability, security, or experience of other users.

We reserve the right to update, modify, suspend, or remove website content, products, and features without prior notice.

3. Product Information

We make every effort to ensure that product descriptions, images, specifications, availability, and pricing information displayed on ZEKI.pk are accurate.

However, slight variations may occur due to product updates, manufacturer changes, photography differences, or device display settings.

Customers should review product specifications and compatibility information before placing an order.

4. Orders & Acceptance

When you place an order on ZEKI.pk, you submit a request to purchase the selected product. Orders are confirmed after verification and acceptance by ZEKI.pk.

We reserve the right to cancel or refuse orders due to:

• Product availability issues
• Incorrect pricing or website errors
• Incomplete customer information
• Payment verification problems
• Suspected fraudulent activity

5. Pricing & Payments

All prices displayed on ZEKI.pk are listed in Pakistani Rupees (PKR).

Available payment methods may include online payments, bank transfer, and cash-on-delivery where available.

Orders are processed after successful payment confirmation or approval of the selected payment method.

6. Delivery

We aim to deliver orders within the estimated delivery timeframe provided during purchase.

Delivery times may vary due to courier delays, weather conditions, incorrect information, or circumstances outside our control.

Customers are responsible for providing accurate delivery details. Additional delivery attempts may apply if delivery cannot be completed due to customer unavailability or incorrect information.

7. Installation Guidance & Support

ZEKI.pk does not provide on-site installation services.

We provide installation guidance and technical support to help customers and their installers understand the correct fitting, setup, configuration, and use of their ZEKI smart lock.

Customers are responsible for ensuring their door compatibility and selecting a qualified installer if physical installation is required.

8. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Products should generally be:

• Unused and not installed
• Returned with original packaging and accessories
• In resalable condition

9. Warranty

ZEKI products may include warranty coverage where specified.

Warranty claims are subject to applicable warranty terms and may not cover misuse, incorrect installation, unauthorized modifications, accidents, or external damage.

10. Electronic Invoices

ZEKI.pk may provide electronic invoices and order confirmations through email or digital communication channels.

11. Privacy

Your use of ZEKI.pk is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

12. Intellectual Property

All content on ZEKI.pk including text, images, graphics, logos, and designs belongs to ZEKI.pk or its licensors.

You may not copy, reproduce, modify, or use website content commercially without written permission.

13. Limitation of Liability

ZEKI.pk is not responsible for indirect losses, delays, or damages caused by circumstances outside our reasonable control.

Customers are responsible for correct product usage and following provided product guidelines.

14. Changes To These Terms

ZEKI.pk may update these Terms & Conditions from time to time. Updated versions will be published on this page with a revised date.

15. Contact Us