Return & Refund

Return & Refund Policy

Last updated: September 2026

At ZEKI.pk, we want you to be satisfied with your purchase. If there is an issue with your order or you decide that an eligible product is not right for you, our team is here to help.

This Return & Refund Policy explains the conditions, process, and responsibilities related to returning products purchased through ZEKI.pk.

1. Return Window

You may request a return within 14 days from the date you receive your order.

Return requests submitted after the 14-day return period may not be eligible for a return, refund, or exchange, except where an applicable warranty or other customer right applies.

2. Eligibility for Returns

To qualify for a standard return, the product must meet the following conditions:

• Unused: The product must not have been used, installed, drilled, altered, or modified.
• Original Condition: The product must be returned in the same condition in which it was received.
• Original Packaging: All original packaging, accessories, manuals, components, and included items must be returned with the product.
• Proof of Purchase: You must provide your ZEKI.pk order number, receipt, invoice, or another valid proof of purchase.

Non-Returnable Items

The following products are generally not eligible for a change-of-mind return:

• Smart locks that have already been installed or fitted to a door.
• Products that have been drilled, cut, modified, altered, or physically damaged.
• Products damaged due to misuse, improper handling, or incorrect installation.
• Products returned without essential components, accessories, manuals, or original packaging.
• Clearance or final-sale products where clearly identified as non-returnable before purchase.

3. Return Shipping Costs & Restocking Fees

We aim to keep our return process clear and transparent.

Restocking Fee: We do not charge a restocking fee for eligible products returned in their original condition.

Change-of-Mind Returns: If you return an eligible product because you changed your mind or no longer require it, you are responsible for the cost of returning the product to the return location provided by our team.

Original delivery or shipping charges may be non-refundable unless the product was defective, damaged on arrival, or incorrectly supplied by ZEKI.pk.

4. How to Request a Return

Please contact us before sending any product back. Returns sent without prior approval may experience delays in processing.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your return is approved, the refund will be processed using the applicable refund method.

• Online Payments: Where possible, refunds will be returned to the original payment method. Processing time may vary depending on your bank or payment provider.
• Cash on Delivery (COD): Approved refunds for COD purchases may be issued through bank transfer. You may be required to provide valid Pakistani bank account details for the refund.
• Bank Transfer Orders: Approved refunds may be returned to the verified bank account provided by the customer.

Bank and payment-provider processing times are outside ZEKI.pk's direct control and may vary after a refund has been issued.

6. Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your product arrives damaged, appears defective, or you receive a different product from the one ordered, please contact us within 24 hours of delivery so we can review the issue promptly.

When contacting us, we may ask for your order number along with clear photos or videos showing the product, packaging, and issue.

After reviewing and verifying the issue, ZEKI.pk may arrange an appropriate solution such as a replacement, return, or refund depending on the circumstances.

Where ZEKI.pk confirms that the wrong product was supplied or the product arrived defective or damaged, we will cover the applicable return shipping cost.

7. Installed Products & Installation-Related Damage

ZEKI.pk provides installation guidance and technical support but does not provide on-site installation services.

Smart locks that have already been installed, drilled, modified, or fitted to a door are generally not eligible for a change-of-mind return.

Damage caused by incorrect installation, unsuitable door modification, misuse, or work carried out by a third-party installer may not qualify as a product defect or standard return.

If you are unsure about door compatibility or installation requirements, we recommend contacting our team before installation.

8. Exchanges

If you would like to exchange an eligible unused product for another ZEKI model, please contact our team before returning the item.

Exchanges are subject to product availability, return eligibility, inspection, and any applicable price difference or shipping charges.

9. Warranty-Related Issues

If a product develops a problem after the standard return period, it may be handled under the applicable ZEKI warranty instead of this Return & Refund Policy.

Warranty claims are subject to the terms, conditions, exclusions, and coverage described in our Warranty Policy.

10. Contact Us

If you have questions about a return, refund, defective product, or the eligibility of your order, please contact our support team before returning the product.